DHL & USPS SHIPMENTS TO CANADA BEING DELAYED

eFulfillment Service, Inc. has received confirmation from DHL and USPS that shipments to Canada are being delayed due to both carriers facing major challenges as a result of the COVID-19 pandemic.  

 

  • Severe delays in the U.S. processing centers and transports to Canada have been noted and Canada Post is facing the same issues with import processing and delivery.  

 

  • End-to-End transit time for packages to Canada are currently much longer than expected. 

 

  • In some cases we have seen tracking for shipments from July just starting to "move" within the system.

 

Please note:

EFS Customer Service Representatives cannot give you any additional information, other than what we have been made aware of and referenced above.  We will continue to keep you updated whenever we have new information.

 

As always, if you have any questions, please reach out to us via the Zendesk ticket system.

 

~Linda Sorna, Client Care Manager & the eFS Team

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