DHL SERVICES - COVID-19 UPDATE AS OF 7-22-20

 
Dear Valued Customer:  DHL eCommerce Solutions continues to monitor the impact to both domestic and international delivery due to the COVID-19 outbreak.  While contingency planning is in place, we continue to experience delays. Due to high volume in our network, air capacity challenges in the market and restrictions into the affected areas, ALL parcels are likely to experience an unavoidable increase in processing and delivery times. 
 
Domestic:
Estimated delivery delays due to COVID-19 from specific Distribution Centers and surrounding areas by product.
 
Expedited Delays
There are no delays being posted for the Chicago Hub which is where eFulfillment Service, Inc.'s shipments are received and sorted.
Expedited MAX Delays
Up to 1-2 business days  (We recommend you use a 3-business day delay as an expectation)
Ground Delays
Up to 1-2 business days (We recommend you use a 3-business day delay as an expectation)
 
International:
While DHL eCommerce Solutions has temporarily suspended shipments destined to specific countries, our International Network Team has been able to partially re-open some countries.  Because the situation is constantly changing, we ask that you refer to the COVID-19 International Service Update document available in the “Links” section of the Customer Web Portal for the most current information on suspended and re-opened countries.  We ask that your company please discontinue tendering packages to suspended destination countries effective immediately.  Any packages received in one of our distribution centers will be returned to your business at your company's expense.
 
The U.S - Canadian border is temporarily closed for non-essential traffic.  Please note however, this does not affect trade, therefore shipments to/from Canada will continue to move at this time.  However, delivery delays are being experienced to ALL international destinations. 
 
 
EFS will continue to provide you with links to updates as they become available. 
 
PLEASE SEE THE ATTACHED LINK FOR A COMPLETE LIST OF INTERRUPTIONS FOR SPECIFIC INTERNATIONAL DESTINATIONS.
 
As always if you have any questions regarding this or any other matter, please write to us via the Zendesk ticket system.
 
~Linda Sorna, Client Care Manager
Have more questions? Submit a request

0 Comments

Please sign in to leave a comment.
Powered by Zendesk