July 7th, 2020 - We are currently running two (2) business days behind our normal order processing time.
As is listed in our company shipping policy, order processing times can be delayed due to a holiday, or 3-day weekend. This is coupled with an uptick in order volume in the middle of the week of 6/29.
- We are currently packing/shipping orders from 7-2-20, and picking orders from 7-3-20.
- These non-express orders would have normally gone out on 7-6-20 and 7-7-20, respectively, taking into consideration that Friday, 7-3-20 was a holiday.
Receiving is currently working on shipments from 6-25-20 and moving to 6-26-20 shortly. Returns is currently processing shipments from 6-23-20.
We have had several COVID-19 related issues - no confirmed cases, but issues that required sending home employees to self-monitor. We have started staff working overtime until further notice.
As always, please reach out to us via the Zendesk ticket system with any questions.
~Linda Sorna, Client Care Manager