CLIENT CARE ALERT: GUIDELINES AND POLICIES FOR RECEIVING HEAVY BOXES, MULTIPLE CARTON SHIPMENTS

Dear Clients:

eFulfillment Service has seen an increase lately in shipments containing boxes that are so heavy, it is unsafe for our team to lift them.  

Other shipments have 15+ single cartons that have to off-loaded by hand and stacked on a pallet so that they can be easily moved around the warehouse as needed.  Many of these shipments could have been better handled if they arrived already on a pallet, and had shipped via truck freight (also quite possibly a savings to you in shipping costs).

 

These trends have made it necessary to define our receiving practices more clearly, and so,effective July 20th, 2020:

  • Boxes exceeding OSHA'S safety limit of 50 lbs. (21 kg), will cause a non-compliance fee to be assessed of $50.00 per shipment (the standard $8.95 per half hour normal receiving fees still apply).
  • For larger shipments of separate boxes that are required to be stacked on a pallet, we will provide the pallet for $10.00.
  • More than 15 non-palletized boxes in one (1) shipment, requiring our team to off-load the boxes by hand, will be done so at the $20.00 per half hour rate, and a $10.00 fee per pallet used.

 

A RULE OF THUMB!  Shipments weight 150 lbs. or more (70 kg), may be able to be shipped via truck freight -- at a costs savings to you.

 

For your next inbound larger shipment, that would typically be coming into us in multiple cartons, send in a support ticket through Zendesk and we can help you get an inbound freight quote on your shipments (coming from a U.S. port only).  

 

Sending inventory correctly helps us speed up receiving times!

To avoid non-compliance fees and delays getting your inventory from "dock to stock", before you inventory arrives make sure you:

  • Have all of your SKUs loaded into the Fulfillment Control Panel (FCP)
  • Submit an ASN (Advance Shipment Notice)
  • Provide a master packing list for each shipment (these can be sent via a support ticket as well)
  • Ask your manufacturer to palletize larger shipments - roughly weight 150 lbs. or move (70 kg)
  • Keep carton weights below 50 lbs. (21 kg) meeting OSHA standards.

 

We are very grateful for your patience and patronage during these difficult times over the past few months. 

- Linda Sorna, Client Care Manager & your EFS team 

 

EFS WILL BE CLOSED FRIDAY, JULY 3RD, 2020 IN OBSERVANCE OF THE INDEPENDENCE HOLIDAY

 

 

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