May 1st, 2020 - EFFECTIVE IMMEDIATELY
If you are a client that has "drop ship" returns (returned items that we did not originally ship out), we must have a Dropship Return Notice" filed with us before the return is received. There is a link to this form on your Client Dashboard in the "Quick Links" box.
If this form is not filled out, and the instructions therein followed, we will make one (1) attempt to contact you via a support ticket. If we do not have a response within 7 days, our team will create a SKU for this unknown item and transfer it to the "Hurt" bin. If we do not hear from you within 30 days after that, we will dispose of that item. All applicable dropship return fees will apply, along with any disposal fees incurred.
The Returns Department must have all the information required to process a dropship return or we will need to take the above steps to avoid any "bottlenecks" in their workflow, and to prevent items from taking up much-needed space in their work area.
If you have any questions concerning this notice, please contact Customer Service via this Zendesk Support System by creating a ticket.