January 31st, 2025
TO ALL CLIENTS WITH INTEGRATIONS IN THE IS2 PORTAL
Some of you might have noticed new statuses for your orders in the portal.
We have made some simple changes we feel better reflect the actual state of the order. They are as follows:
1. "NEW" replaces "OPEN" as the default status under "Received Orders".
New vs. Open
- "NEW" is more appropriate as an initial status as it gives a clear indication of order stage.
- There is no ambiguity with the WMS acceptance state.
- "NEW" is more aligned with standard order processing terminology.
2. "IMPORT ERROR" replaces "PROCESSING ERROR".
Import vs. Processing
- "IMPORT ERROR" clearly indicates the stage where the error occurred.
- "PROCESSING ERROR" is ambiguous and often associated with physical warehouse operation.
3. "ACCEPTED" replaces "OPEN" when the WMS/EFS ID is assigned.
Accepted vs. Open
- "ACCEPTED" provides more clarity and represents a specific event; the WMS has validated the order and provided a unique ID.
- "OPEN" did not indicate the validation status.
The IT team feels these new statuses will better illustrate the receipt and journey of your orders through the IS2 portal and the Fulfillment Control Panel.
If you have any questions about these new statuses, please reach out to your Client Care Specialist via the Zendesk ticket system.
~Linda Sorna, Client Care Manager
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