May 16th, 2024 - CURRENT ORDER, RECEIVING/RETURNS, AND PREP DEPARTMENT PROCESSING TIMELINES

ORDER PROCESSING

May 16th, 2024 - We are currently operating under our normal processing timeline.

  • We are currently processing orders from today, Thursday 5-16-24.
  • These non-express orders would typically ship by Friday 5-17-24.

RECEIVING/RETURNS DEPARTMENT

  • The Receiving Department is processing shipments from 5-14-24.
  • The Returns Department is processing returns from 5-15-24.

PREP DEPARTMENT (LARGE RETAIL AND FBA PREP ORDERS)

The Prep Department is currently operating on a 3-7 business day timeline.

  • We are picking FBA Prep and retail orders from 5-10, 5-13, 5-14, and 5-15-24.
  • We are packing FBA Prep and retail orders from 5-9, 5-10, 5-13, and 5-14-24.

If you have questions about this announcement, please contact Customer Service via the Zendesk ticket system.

~Taylor Gonyon, Client Care Specialist

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