International Mail: Temporary Suspension of Mail Service to Guatemala
Effective immediately, the Postal Service has suspended most mail services to Guatemala. Until further notice, all Post Offices and other acceptance locations will not accept any mail destined to the country of Guatemala, other than Global Express Guaranteed (GXG) service, which is still available. The suspension affects Priority Mail Express International (PMEI), Priority Mail International (PMI), and First-Class Mail International (FCMI), First-Class Package International Service (FCPIS), International Priority Airmail (IPA), International Surface Air Lift (ISAL), and M-Bag items.
For already deposited items other than GXG addressed to Guatemala, the Postal Service will endorse them “Mail Service Suspended — Return to Sender” and then place them in the mail stream for return.
For any returned item bearing a customs form, as well as any item shipped with Priority Mail Express International service, the Postal Service will, upon request, refund postage and fees on mail returned due to the suspension of service.
For all other returned items not bearing a customs declarations form, the Postal Service will, upon request, refund postage and fees on mail returned due to the suspension of service, or the sender may remail them with the existing postage once service to Guatemala has been restored. When remailing under this option, customers must cross out the markings “Mail Service Suspended — Return to Sender.”
If you have any questions, please contact customer service via the Zendesk system.