Manually Entering an Order
The Fulfillment Control Panel (FCP) allows you to enter and place individual orders manually, via your Dashboard, whenever needed. Please be sure you follow the instructions to the end of this article in order to ensure your order will be placed successfully.
On your FCP dashboard, select the Orders tab. On the drop-down menu, select Create a new order.
1. Enter Order Data
Enter the customer’s email address and phone number (this will be needed for delivery personnel when signature confirmation is required).
Next, enter the Billing Address, Shipping Address (if different).
Please remember when you enter an order to also select a Shipping Method via the box outlined in red.
2. Select SKUs and Quantity
Enter a quantity for each SKU the order requires.
3. Verify the Order
Once all items have been added, click the Verify Order button. This will bring you to the following order confirmation page:
4. Submit Your Order
If all information looks correct, click the Submit Order button.
Can you add more than one email address when entering a manual order? (i.e. email@example.com; firstname.lastname@example.org)
I talked to our developers this afternoon and this is not currently a feature. However, I will have them add it to their 'Feature Request' list for you.
What happens if there are orders submitted, but there is no inventory. Will the order stay in pending status till the inventory arrives or will it get cancelled?
In those instances, the orders will typically go on Backorder and will be shipped once we receive in the SKUs in the orders.
when I send an order to a client do you send it with a packing list? Is the packing list put on the outside of the box or on the inside of the box?