Create New Orders
The FCP allows you to enter individual orders manually or automatically upload multiple files by uploading a .csv or .xml order file to the Fulfillment Control Panel.
Enter a Manual Order
Select
From the Orders menu, select the menu item.
Enter Order Data
Enter the customer’s email address and phone number (for delivery personnel when signature confirmation is required).
Enter the Billing Address, Shipping Address (if different), Ship Via method from the drop down menu, and any special comments to be printed on the packing list for the order.
Enter SKU Quantity
Enter a quantity for each SKU the order requires. Click the Verify Order button when finished to save.
Note: After you have verified the order, you must also click the Submit button for your order to go through.
.CSV Import Order File - Upload
Select
EFS requires that the order file be converted into a compatible format that can be used by the FCP. Follow the procedure below to find and upload the compatible file.
From the Orders menu, select the import Order File.
Upload File
On the Order Import page, click the Upload New Import File link.
Add New File
Browse to the file to upload and select the predefined file format, then click Submit.
Verify Order
The Order Import page will appear. Click Verify to ensure that the order file imported correctly.
Search Orders
Search for a specific order by order number, name, or date, or search all orders in the system.
Select
From the Orders menu, select the Search/edit Orders menu item.
Search
Enter any detailed order information in the search fields provided to search for a specific order, then click the Search Orders button to search for all orders in the system.
Search Tips:
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Search by the zip code of where an order was shipped if there is not an order number.
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Enter the entire zip code. A partial search (entering “4”) will return too many results.
View Orders
The orders screen has several useful features that allow you to monitor your orders through one user friendly interface.
Pending Orders
For pending orders, a tracking number will display. Click the link to view the status of the order. The shipping carrier’s web site will open in a new browser window showing the status of the order.
Order Status
A box icon will display showing the status of an order. An icon key is shown above the order list.
Order Details
Click the Paper icon in the Option column to view specific order details.
Edit Orders
Edit order details from the order search results screen using one simple icon.
NOTE: Orders can only be edited via the FCP when they are in “Pending” (yellow, open box) status. If your order is “Processing” (green, open box), you must contact customer service as soon as possible with the changes needed.
Select
From the Orders menu, select the Search/edit Orders menu item.
Search
Enter any detailed order information in the search fields to search for a specific order, then click the Search Orders button to search for all orders in the system.
View/Edit
Any orders that match your search fields will display. Click the Edit icon to change the order details, as needed.
Note: Orders can only be edited via the FCP when they are in "pending" status.
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