FedEx Service Alerts
FedEx Service Alert: Volcanic Eruption In Iceland
Friday, August 29, 2014
FedEx is closely monitoring the volcanic eruption in the Bardarbunga volcano system in central Iceland. Contingency plans are in place to ensure the safety and well-being of our team members and to minimize the effects of the eruption on service. These events often cause pickup and delivery delays and disruptions for FedEx customers. FedEx will be prepared to provide service to the best of our ability in areas affected by the eruption and as local conditions allow.
Please continue to check FedEx Service Alerts for updates.
Continue to check the status of your shipments on fedex.com before going to any staffed FedEx location. You can also contact FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339 or stay up to date by subscribing to service disruption email notifications at the FedEx Email Subscription Center.
FedEx cares about your safety and we encourage you to prepare for natural disasters. Click here to learn how to prepare your family. To prepare your small business, click here to download a free preparedness checklist.
Shipping to affected areas?
To help avoid delays, we encourage you to contact your recipients to verify whether their location is open or able to receive deliveries before and after the eruption. In the event of evacuations, shipments not delivered before the eruption will be secured in one of our facilities. Delivery will be attempted when it is safe to do so.
Note that potential service disruptions may not affect FedEx Express, FedEx Ground, FedEx Freight, FedEx Office, etc. the same. This may result in different levels of impact as well as cities, states and ZIP Codes serviced.
Continue to check fedex.com for service updates. For specific shipment status information, please track your shipment at fedex.com. You can also contact FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339 or stay up to date by subscribing to FedEx Service Alert email notifications at the FedEx Email Subscription Center. Consistent with the provisions of the FedEx Service Guide, shipments delayed due to the eruption are not eligible for a refund or credit under the money-back guarantee policy.