Order Fulfillment Advisory: FedEx Service


FedEx Service Alerts

Winter Storm In the Southern U.S.

 

Tuesday February 11, 2014


A winter storm is expected to produce hazardous conditions in the southern U.S. Our top priority is the safety and well-being of our team members, as well as providing the highest level of service to our customers. Although contingency plans are in place, some service delays and disruptions can be anticipated in AL, GA, MS and TN. FedEx is committed to providing service to the best of our ability in areas that can be safely accessed.

Please continue to check FedEx Service Alerts for updates.

Up to date information on weather advisories can be found at the National Weather Service.

Shipping to affected areas?
To help avoid delays, we encourage you to contact your recipients to verify whether their location is open or able to receive deliveries before and after the winter storm. In the event of evacuations, shipments not delivered before the winter storm will be secured in one of our facilities. Delivery will be attempted when it is safe to do so.

Note that potential service disruptions may not affect FedEx Express, FedEx Ground, FedEx Freight, FedEx Office, etc. the same. This may result in different levels of impact as well as cities, states and ZIP Codes serviced.

Continue to check FedEx Service Alerts for service updates. For specific shipment status information, please track your shipment at fedex.com. You can also contact FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339 or stay up to date by subscribing to FedEx Service Alert email notifications at the FedEx Email Subscription Center. Consistent with the provisions of the FedEx ServiceGuide, shipments delayed due to the winter storm are not eligible for a refund or credit under the money-back guarantee policy.

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