Order Fulfillment Advisory: FedEx Service Alert


FedEx Service Alerts

FedEx Operations During Super Bowl XLVIII

Wednesday January 29, 2014


FedEx will be operating in the metro New York / New Jersey area during Super Bowl XLVIII festivities through February 5, 2014. Some customers in the metro New York / New Jersey area may experience service delays or disruptions during this time because of government security measures in place for Super Bowl XLVIII. We encourage all customers shipping into the area to check with your recipients to understand their locations relative to the security zones. We encourage metro New York / New Jersey area customers to track packages on fedex.com or by calling 1-800-GO-FEDEX. Our customer service teams can assist you in locating an alternate delivery location as needed. We have implemented contingency plans and our teams will minimize delays to the extent possible.

Please continue to check FedEx Service Alerts.

Shipping to affected areas?

To help avoid delays, we encourage youto contact your recipients to verify whether their location is open or able to receive deliveries before and after Super Bowl XLVIII.

Note that potential service disruptions may not affect FedEx Express, FedEx Ground, FedEx Freight, FedEx Office, etc. the same. This may result in different levels of impact as well as cities, states and ZIP Codes serviced.

Continue to check fedex.com for service updates. For specific shipment status information, please track your shipment at fedex.com. You can also contact FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339 or stay up to date by subscribing to FedEx Service Alert email notifications at the FedEx Email Subscription Center. Consistent with the provisions of the FedEx Service Guide,shipments delayed due to Super Bowl XLVIIIare not eligible for a refund or credit under the money-back guarantee policy.

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