FedEx Service Alerts
Tuesday January 7, 2014
FedEx Express National Service Disruption
FedEx Express experienced substantial flight and sort disruptions at multiple hubs last night due to severe winter weather. Potential delays are possible for package deliveries across the U.S. with a delivery commitment of January 7, 2014. FedEx is committed to provide service to the best of our ability. Please continue to check fedex.com for updates.
Continue to check the status of your shipments on fedex.com or go to fedex.com for updates to FedEx Service Alerts. You can also contact FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339 or stay up to date by subscribing to service disruption email notifications at the FedEx Email Subscription Center.
Operational impacts to other FedEx operating companies may vary due to local weather conditions.
Consistent with the provisions of the FedEx Service Guide, FedEx Express money-back guarantee is suspended for U.S. packages and shipments inbound into the U.S. from international locations with a delivery commitment of January 7, 2014.
Winter Storm in Central and Eastern U.S.
A winter storm is causing hazardous conditions in the central and eastern U.S. Our top priority is the safety and well-being of our team members, as well as providing the highest level of service to our customers. Although contingency plans are in place, some service delays and disruptions can be anticipated in the central and eastern U.S. FedEx is committed to providing service to the best of our ability in areas that can be safely accessed. Please continue to check fedex.com for updates.
Up to date information on weather advisories can be found at the National Weather Service.
FedEx cares about your safety and we encourage you to prepare for natural disasters. Click here to learn how to prepare your family. To prepare your small business, click here to download a free preparedness checklist.
Shipping to affected areas?
To help avoid delays, we encourage you to contact your recipients to verify whether their location is open or able to receive deliveries before and after the winter storm. In the event of evacuations, shipments not delivered before the winter storm will be secured in one of our facilities. Delivery will be attempted when it is safe to do so.
Note that potential service disruptions may not affect FedEx Express, FedEx Ground, FedEx Freight, FedEx Office, etc. the same. This may result in different levels of impact as well as cities, states and ZIP Codes serviced.
Continue to check fedex.com for service updates. For specific shipment status information, please track your shipment at fedex.com. You can also contact FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339 or stay up to date by subscribing to FedEx Service Alert email notifications at the FedEx Email Subscription Center. Consistent with the provisions of the FedEx Service Guide, shipments delayed due to the winter storm are not eligible for a refund or credit under the money-back guarantee policy.