Order Fulfillment Advisory: FedEx Delays

FedEx Service Alerts

Winter Storm In the Northwest U.S.  

 

Tuesday December 3, 2013


FedEx is closely monitoring the winter storm affecting the northwestern U.S. Contingency plans are in place to ensure the safety and well-being of our team members and to minimize the winter storm's effect on service. These storms often cause pickup and delivery delays and disruptions for FedEx customers. FedEx will be prepared to provide service to the best of our ability in areas affected by this storm and as local conditions allow. Please continue to check fedex.com for updates.

Please check the status of your shipments on fedex.com before going to any staffed FedEx location. You can also contact FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339 or stay up to date by subscribing to FedEx Service Alert email notifications at FedEx Email Subscription Center.

Shipping to affected areas?

To help avoid delays, we encourage you to contact your recipients to verify whether their location is open or able to receive deliveries before and after the winter storm. In the event of evacuations, shipments not delivered before the winter storm will be secured in one of our facilities. Delivery will be attempted when it is safe to do so.

Note that potential service disruptions may not affect FedEx Express, FedEx Ground, FedEx Freight, FedEx Office, etc. the same. This may result in different levels of impact as well as cities, states and ZIP Codes serviced.

Continue to check fedex.com for service updates. For specific shipment status information, please track your shipment at fedex.com. You can also contact FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339 or stay up to date by subscribing to FedEx Service Alert email notifications at the FedEx Email Subscription Center. Consistent with the provisions of the FedEx Service Guide, shipments delayed due to the winter storm are not eligible for a refund or credit under the money-back guarantee policy.

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