FedEx is closely monitoring Tropical Storm Andrea. Contingency plans are in place to ensure the safety and well-being of our team members and to minimize the effects of Tropical Storm Andrea on service. These storms often cause pickup and delivery delays and disruptions for FedEx customers. FedEx will be prepared to provide service to the best of our ability in areas affected by Tropical Storm Andrea and as local conditions allow. Please continue to check fedex.com for updates.
Please check the status of your shipments on fedex.com before going to any staffed FedEx location. You can also contact FedEx Customer Service at 1.800.GoFedEx 1.800.463.3339 or stay up to date by subscribing to FedEx Service Alert e-mail notifications at FedEx E-Mail Subscription Center.
Shipping to affected areas?
To help avoid delays, we encourage you to contact your recipients to verify whether their location is open or able to receive deliveries before and after Tropical Storm Andrea. Shipments not delivered, due to road closures and local restrictions, will be secured in one of our facilities. Delivery will be attempted when it is safe to do so.
Consistent with the provisions of the FedEx Service Guide, shipments delayed due to Tropical Storm Andrea are not eligible for a refund or credit under the money-back guarantee policy.