In our newsletter to clients last month, we mentioned that we would soon be switching to a new ticket system, called Zendesk.
As of today, May 1st, the new ticket system is live! It will continue to allow you to submit tickets on a 24/7 basis, while offering some enhanced features designed to make things even easier to do so.
What Do You Need to Do?
In order to submit and begin tracking your support requests using the new ticket system, you will need to sign up and create a user account at support.efulfillmentservice.com.
To help walk you through the sign up process and become more familiar with this new system, please click the following link to access our User Guide.
Beginning on May 1st, all tickets should be submitted by visiting support.efulfillmentservice.com, or by sending an email to one of the following addresses:
For general support inquiries: firstname.lastname@example.org
For billing inquiries: email@example.com
This new system is designed to not only make things easier for our clients, but to also improve our level of service, so we hope you enjoy it!
Some of our clients received an email on Wednesday of this week announcing that you have a new Client Account Representative here at EFS. If you have any questions regarding this new ticket system, please direct those to your dedicated Account Representative.
If you are unsure as to whether or not you have a new Client Account Rep, please call us at 855-449-5473.
The eFulfillment Service Team