December 29th, 2022 - CURRENT ORDER AND RECEIVING PROCESSING TIMELINES

ORDER PROCESSING

December 29th, 2022 - We are currently operating one day behind our normal order processing timeline. 

  • We are currently processing orders from Tuesday, 12-27-22.  
  • These non-express orders would normally ship by Wednesday, 12-28-22.  

 

RECEIVING & RETURNS

  • The Receiving Department is working on shipments from 12-27-2022 for Dailies, and Freight from 12-22-2022.
  • The Returns Department is processing returns from 12-27-2022.

 

PREP DEPARTMENT (LARGE RETAIL AND FBA PREP ORDERS)

The Prep Department is currently running on a 4-6 business day timeline for order processing. 

  • We are currently picking FBA Prep orders from 12-20-2022 thru 12-28-2022, and large retail orders from 12-22-2022 thru 12-28-2022.
  • We are currently packing FBA Prep orders from 12-14-2022 thru 12-22-2022, and large retail orders from 12-20-2022.

***Please note that we were closed on 12-23-2022 due to inclement weather and on 12-26-2022 in observance of the Christmas Day Holiday. Operations are working extended hours to get us caught back up as quickly as possible. We are also closed Monday January 2nd 2023 in observance of the New Years day Holiday. ***

 

~Angela Davenport - Client Care Manager

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