We are excited to announce the launch of a new international shipping option, called ePacket. To help you get to know ePacket and how to start using it, we've provided some FAQs below....
What is ePacket?
As the name implies, ePacket was developed specifically for ecommerce, and is an international shipping option developed, in part, by the U.S. Postal Service back in 2011.
Like our current International Priority Airmail ("IPA") service, our ePacket service is offered through Asendia, one of the world's leading ecommerce shipping providers.
Each day, Asendia will pick up ePacket shipments from our facility, process those packages at their hub in Illinois, and then insert those packages into the same network which processes USPS First Class International packages.
What is the expected delivery timeframe with ePacket?
The average delivery timeframe is between 7-10 days. For some locations, delivery may take up to 21 days.
Does ePacket include tracking and delivery confirmation?
Yes, all ePacket shipments include tracking and final delivery confirmation.
Are there any restrictions with ePacket?
The maximum package weight with ePacket is 4.4 pounds (2 kg). The longest dimension may not exceed 24 inches and the height, length and thickness (maximum together) is 36 inches. Merchandise value must be less than $400 USD.
What if my packages are too heavy or too large for ePacket?
When packages are too heavy or too large to be shipped via ePacket, we will automatically upgrade those packages to USPS Priority Mail International.
Which countries are we able to ship to using ePacket?
ePacket is currently available to 28 countries. You can click here to download a list of those countries.
What if I submit an ePacket order but it's shipping to a country not on the list?
If you submit an order to ship via ePacket but that order is supposed to ship to a country that is not currently supported by ePacket, we will automatically upgrade it to Priority Mail International.
How much does ePacket cost?
For packages up to 4.4 pounds that require tracking, ePacket is now our most cost-effective international shipping option. Here is a breakdown of how ePacket compares to First Class International for various weights and countries...
Click here to download our international shipping options and rates (you will see a tab for ePacket on the bottom).
Does ePacket include shipping insurance?
How do I start using ePacket?
To begin using ePacket, simply submit packages using the following shipping code...
When am I able to start using ePacket?
You may begin using ePacket any time!
We are excited to provide you with a more cost-effective trackable option for your international shipments. If you have questions, please contact us through our support system.
eFulfillment Service Team