November 21st, 2022 - We are currently operating per our normal order processing timeline.
- We are currently processing orders from Friday, 11-18-22.
- These non-express orders would normally ship by Monday, 11-21-22.
RECEIVING & RETURNS
- The Receiving Department is working on shipments from 11-15-22.
- The Returns Department is processing returns since 11-19-22.
PREP DEPARTMENT (LARGE RETAIL AND FBA PREP ORDERS)
The Prep Department is currently running on an 11-12 business day timeline for order processing.
- We are currently picking FBA Prep orders from 11-18-2022, and large retail orders from 11-18-2022.
- We are currently packing FBA Prep orders from 11-04-2022 and large retail orders from 11-14-22.
Santa's helpers are now working Holiday hours and will be working extended hours during the peak season. If you have any questions, please contact Customer Service via the Zendesk ticket system.
Just a reminder, we will be closed on Thursday, the 24th of November so that our team can spend Thanksgiving with their families. The team will be back in the warehouse on Friday the 25th.
~Angela Davenport - Client Care Manager