November 18th, 2022 - CURRENT ORDER AND RECEIVING PROCESSING TIMELINES

ORDER PROCESSING

November 18th, 2022 - We are currently operating per our normal order processing timeline. 

  • We are currently processing orders from Friday, 11-18-22.  
  • These non-express orders would normally ship by Monday, 11-21-22.  

 

RECEIVING & RETURNS

  • The Receiving Department is working on shipments from 11-11-22, and 11-14-22.
  • The Returns Department is processing returns since 11-18-22.

 

PREP DEPARTMENT (LARGE RETAIL AND FBA PREP ORDERS)

The Prep Department is currently running on an 11-12 business day timeline for order processing. 

  • We are currently picking FBA Prep orders from 11-14-2022, and large retail orders from 11-14-2022.
  • We are currently packing FBA Prep orders from 11-01-2022, and moving into 11-07-2022 and large retail orders from 11-14-22.

 

Santa's helpers are now working Holiday hours and will be working extended hours during the peak season. If you have any questions, please contact Customer Service via the Zendesk ticket system.

 

~Angela Davenport - Client Care Manager

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